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Starlie — Support

Starlie is a baby tracker for parents of children aged 0–3: sleep, feeding, diapers, walks, pumping, solids, growth measurements, a diary, developmental leaps, and an AI helper.

Contact us

Email: support.starlie@gmail.com

We reply within 2 business days. Support is available in English, Ukrainian, and Polish.

To help us resolve your issue faster, please include:

  • the email address of your Starlie account;
  • your device model and iOS version (Settings → General → About);
  • the app version (Starlie → Settings, at the bottom of the screen);
  • a short description of what happened and what you expected;
  • a screenshot, if the problem is visible on screen.

Frequently asked questions

Subscription

What does the Pro subscription include? Growth leaps for ages 0–36 months, the AI helper, personalized daily tips, extended statistics, and the full solids journal with allergen tracking.

How do I cancel my subscription? Subscriptions are managed by Apple, not inside Starlie:

  1. Open Settings on your iPhone.
  2. Tap your name at the top, then Subscriptions.
  3. Select Starlie and tap Cancel Subscription.

Cancelling stops the next renewal. You keep Pro access until the end of the period you already paid for.

How do I cancel the free trial? The same way. Cancel at least 24 hours before the trial ends, otherwise Apple charges for the first period automatically.

I subscribed but Pro features are locked. Open Starlie → Settings → Subscription → Restore Purchases. If that does not help, write to us and include the email address of your Starlie account.

I reinstalled the app / switched to a new iPhone. How do I get my subscription back? Sign in with the same account, then use Settings → Subscription → Restore Purchases. Make sure you are signed in to the same Apple ID that made the purchase.

How do I request a refund? Refunds are handled by Apple, not by us. Go to reportaproblem.apple.com, sign in with your Apple ID, find Starlie, and request a refund.

Account and data

How do I delete my account? Starlie → Settings → Delete Account. This permanently removes your account and all associated data, including children's profiles, tracking records, diary entries, and photos. The action cannot be undone.

Deleting the account does not cancel an active subscription — cancel it separately in your iPhone Settings (see above).

How do I get a copy of my data, or exercise other privacy rights? Write to support.starlie@gmail.com with the email address of your Starlie account.

Can my partner or grandparents use the same data? Yes. Starlie supports family access: invite them by email from the app, and they will see the same child's data. Invitations are private — only the person you invite by email can join.

App

Which languages does Starlie support? English, Ukrainian, Polish, and Russian. Change it in Settings → Language.

I am not receiving notifications. Check that notifications are enabled both in iPhone Settings → Starlie → Notifications and in Starlie → Settings → Notifications.

Does Starlie give medical advice? No. Starlie provides general informational and educational content about childcare only. It is not a medical service, not a medical device, and not a substitute for professional medical advice. For any concern about your child's health, contact a pediatrician. See our Disclaimer.

Legal

Provider: Individual Entrepreneur (FOP) Feliks Chesnokov Topol 1, 11.37, Dnipro, 49000, Ukraine